Local PA: 717-653-2345 Toll Free: 1-800-874-3664
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7–10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, simply print the order form with your shopping cart contents from the order confirmation page, complete the necessary fields, and mail the form to the address above.
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and provide a full refund. We will also exchange items if they are faulty upon delivery and we are notified within 10 days of the customer's receipt of the product. All products to be returned must be carefully repackaged in their original packaging.
Items ordered through our website are subject to a 25% restocking fee. As this is a warehouse policy independent of Phoenix/Packaging Inc., this restocking fee is effective at the time the order is placed. Freight costs for returned items are not refunded and are the responsibility of the customer.
Delivery charges are calculated on a per-product basis. Please refer to the delivery charges associated with each item.
Prices are correct at the time of publication. Errors and omissions are excepted. Orders will be processed at our published prices. In the case of any unexpected change in price, you will be notified and given the option to reconsider your order before it is processed.
If we receive a complaint about any part of our service by phone, email, or letter, it will be handled promptly (a response will be issued within 5 working days). All complaints are handled confidentially and effectively.